Pros: We made a reservation for 11 am and were able to be seated promptly upon arrival. The mismatched but beautiful tableware was a nice touch. They were able to accommodate all of our food restrictions (dairy free, nut free, gluten free). The food items on the regular menu were all delicious.
Cons: Despite being seated at 11 am, we did not get our food until a little after noon. Considering the menu is so limited (you basically either choose regular or vegetarian) and the limited seating times, I would have expected the food to be ready much earlier. In fact, it took so long for the tea menu, tea, and then the food menu to arrive that we told the waitress we wanted to order before she left after giving us the food menu. I can only imagine how much longer it would have taken to get our food if we hadn't done that.
The noise level in the room was quite loud so when the waitress was speaking to us, she had to bend down and was basically talk less than a foot away from our faces without a mask on, which I found very disconcerting. I would have put my mask back on, except it was in my purse, which was not near me since there was nowhere to place it (the backs of the chairs were rounded so I couldn't hang it there and there wasn't enough room on the table to place it there). Some purse hooks for the table or on the wall, or a special stool or hamper for purses would have been a nice touch.
I ordered the chai tea, which never got strong enough to be more than a light tan, and I had to ask for the milk to be brought to the table. I would have expected the milk to be brought out when the teas were brought.
I'm grateful that I was able to eat from the regular menu because I would have been disappointed with the items that were brought out for my friends with food restrictions. I don't remember those items being explained when they were brought out either (and they were not listed on the menu).
Overall, this is a cute place for afternoon tea for people without food restrictions and aren't expecting to be served quickly, but the price point is higher than expected for the amount of food and the service. I guess you are just paying for the experience and ambiance.