The Waffle House - St Albans

Food was delicious, we had 3 sweet waffles which we thoroughly enjoyed. One member of our party cannot eat gluten so it was great to see that gluten free waffles were available. Service was good and I absolutely love the fact that the building itself is an old water mill. You can still see the inner workings of the water mill inside in a little museum area. My only complaint is the booking system and the queue. I tried to come in the day several times on weekends, could not get parked and found there was a massive queue. There was no option to pre-book a table which seemed absolutely nuts to me, especially when some people are elderly or disabled and cannot stand or walk for long periods of time. Not at all inclusive from this point of view! I did enquire whether it would be possible to pre-book and was told no. I can therefore only assume that for some reason the owners like the massive queue as it could very easily be resolved by introducing either an online or telephone booking system. In the end to avoid the queue I came at 11am on a weekday. However, the difficulty in getting a table without queuing will make it practically difficult for me to come back again in the near future given I work full time Monday-Friday. I'd love to recommend to friends and relatives but don't feel I can on account of the queuing and lack of booking system.

Absolutely delightful. Service was 5 stars and food was scrumptious. Perfect place to go and unwind with friends. Definitely our new fav spot! The gluten/dairy waffles also did not disappoint!

Such a lovely menu, food was so delicious and the service was great. You aren’t able to pre book tables - walk in only. I think this is a great way of running the business as you can just turn up when you want. You might have to wait a while on busy days but generally it’s not that bad. We ordered sweet and savoury! There is also gluten free option waffles so will definitely return with friends.