The Walled Garden

This was our first time at the Walled Garden and it was awful. My wife ordered a toasted sandwich as part of her lunch. My wife has gluten and lactose intolerance so we ordered a ham toastie on GF bread for her (it was a cheese and ham toastie on the menu) as they did not have any vegan cheese. It was a quiet weekday lunchtime but we waited a very long time for our food to come, over 30 minutes, and when it did my wife's ham-only toastie had cheese in it. We told he waitress and rather than an apology we got an excuse about it being someone else's fault. We then had to wait for another 10 minutes or so for the ham-only toastie and when it eventually came...it was a cheese-only toastie for my lactose intolerant wife!! By this time we had been forty minutes in there and had were not prepared to wait longer for a third attempt at the order. Again, rather than any apologies or effort to offer us anything to make up for it the waitress simply said they would credit the toastie that we had paid for and not received off our bill. Very poor customer service. We won't be going again.

Visited today (29/03/24) Beautiful place with friendly staff. They do a great quality latte. Some nice food available. You order and they bring it out to the table for you with a smile. Also gluten free options available.