I was visiting from Sussex and staying with family. We went to the Weatherby Whaler in Guiseley on Saturday about 5.45pm having checked the menu online and telephoned ahead to check there was the one vegan main option, aubergine bake, still available.
A young waitress came to take our order and I asked for a cup of tea and either soya milk or oat milk. She said that they didn't have any because the twenty 8 coffee shop was shut. Neither of us understood what that meant and queried why that was a problem. She said "I'll explain it again" and said the same which still didn't clarify why that should have a bearing on my cup of tea and not knowing where twenty 8 coffee shop was.
I carried on querying why their opening hours should make a difference and asked for the manager as she was speaking in quite a curt manner.
The lady manager came and said the same thing and said they couldn't go there and get plant milk as they were closed downstairs and it would mean opening the security locks. I said they offered a vegan meal and why could I not just have a hot cup of tea with vegan milk on a cold day and I felt discriminated.
After a bit of chat she said they were starting to offer gluten free options and maybe it was something to consider and would go and check.
After only a couple of minutes, a man called Ryan came with soya milk and took our order. He was polite, very efficient with the plant milk considering it had seemed to be such an effort to the waitress, and the aubergine bake was delicious. We also had dessert and Ryan offered to change the mandarin surprise or the peach melba to vegan by changing the ice-cream. The peach melba was lovely.
Very happy. That's how you do it and not say no in a curt manner.