Three Birds Cafe

We have been going to Three Birds Cafe for years. It's been one of our favorite spots for breakfast food and coffee. We've never had a bad experience until now. I ordered the Ultimate Breakfast sandwich with truffle fries. We got the fries for our son, but he wouldn't eat then because they had a weird aftertaste. The sandwich with pretzel bun I received was burnt, unsalted and hardly edible. The food isn't what led to this negative review. It was the service we were treated to. When I brought up the points I mentioned before, they said they changed the truffle oil it was cooked in and that it wasn't burnt and that's how the pretzel bun looks. They apparently receive a different one and that this one is gluten free. They gave off the impression that it wasn't them, it was me who was the issue, even though the bun was basically black on the bottom. I didn't need them to do a refund or anything, but a little sympathy and empathy goes a long way. I know the pretzel bun was gluten free previously, so then were they lying before? We won't ever know for sure. Hopefully this was a one time occurance, but I know my family won't be eating there again. Not worth the money spent if the food quality and customer service is so low.

Charming atmosphere, great food, and friendly service in downtown Winter Garden. The Cuban sandwich is meaty and delicious, but they also have vegetarian-friendly options for breakfast, brunch, and lunch. I also appreciate the gluten-free options, as I have friends and relatives for whom that is a concern.