Toca Madera Scottsdale

I have celiac. We discussed the issue extensively with the server who assured me I was in a good spot and all would be fine. Unfortunately, it wasn’t. They messed up the order and brought out a wonton taco plated with the corn taco and the server advised the entire plate was gluten free. Only after eating the wonton did I discover the issue. The server apologized and contacted a manager. That’s where things took a bad turn. The manager, a very young blonde female, who clearly couldn’t be bothered with severe food allergies, came out, referred to the situation as a “small issue”, proceeded to blame me, and then offered three separate excuses for why this happened. Setting aside that each excuse was unsatisfactory, it was abundantly clear neither she, or the restaurant, took food allergies seriously. My valentines date/dinner was entirely ruined, not to mention a very expensive trip to Arizona, for which I am only on day 1 and will inevitably spend the rest of the trip in the hotel bathroom. Despite being celiac, I’m a foodie and eat in some of the best restaurants across the country. This may be some of the worst service, and particularly management, I’ve ever seen.

All around a phenomenal experience! I have gluten allergy and the kitchen and servers took my allergy very seriously ensuring no cross-contamination and making the proper accommodations to different dishes so I could still enjoy the same food as my friends. The dessert options are spectacular and the Oaxacan Chocolate Mousse was EVERYTHING! Will definitely be returning soon!