Torrish at Ness Walk

Dine in...We had a 7:30 reservation for dinner. We sat down and waited a long time for our order to be taken. I am gluten free and am very picky about what I eat. I asked the waiter if I could take parts of the dinners, (such as just the vegetables) and just have them. He said no. So I ended up ordering a side salad, 2 orders of side potatoes (I thought they were baked but they were boiled) and a side order of broccoli. After waiting for well over an hour, our dinners finally arrived. Mine was 3 separate cereal bowls..one with boiled potatoes, one with broccoli and one with salad. NO DINNER PLATE. And one tiny sliver of butter. It was not exactly a 5 star presentation of food on a plate! I asked for a dinner plate and the waiter did bring me one after a while. This was the best presentation the chef could make? The boiled potatoes and broccoli were not 5 star by an stretch of the imagination! Also, we had started the evening in the bar and had each had a drink or glass of wine. Once at the table, we all ordered another glass of wine. The service was incredibly slow and we ended up drinking another glass of wine. Little did we know that they were $30 a glass! No one ever offered us a bottle, nor did we know that mixed drinks are half the price! It turned out that our bar bill was 100 pounds per person! This turned out to be a most expensive dinner of our trip! The other diners had okay meals, but the service was so slow that they would have eaten almost anything! In short, this dinner was a terrible experience...and very, very expensive. I would not recommend this restaurant.

This was our first visit to Ness Walk Hotel, but won’t be our last. We were so impressed with all aspects of our visit starting with the website which enabled us to clearly identify the experience we wanted to book. We were contacted prior to our arrival to confirm our dietary requirements would be catered for (Gluten free due to Coeliacs disease, as well as vegetarian). This was really reassuring and enabled us to relax, knowing that our needs were understood. We received a lovely, warm yet professional welcome on arrival. Every member of staff was attentive, professional, and approachable. We enjoyed a lovely afternoon tea, everything we needed was provided. All served in an elegant and peaceful environment. Our thanks to all staff both front of house and behind the scenes to make our event so enjoyable.