von Trapp Family Lodge & Resort

Pros: The room was a good size, and it/bathroom were very clean. Newer and updated bathroom. Comfortable bed. Had a mini fridge but no microwave. Enjoyed sitting out on the 2nd floor terrace outside our room, great view of the mountains and cow pasture. Even got to go down and see the highland cows close up. Beautiful grounds and views. Cons: $35 resort fee, even if you don’t do any of their “activities”. Some of which they do charge for. Want to hike with 2 goats? $65. Go birdwatching with a guide or a wagon ride? $40. Milk and cookies in your room? $20. Either be all inclusive & charge a flat resort fee and include all options or get rid of the resort fee and charge for each activity or amenity you actually partake in. This was listed no where on the website and only included at the bottom of the confirmation email. They also put a pending charge on our credit card to include all the activities we MIGHT do. So instead of $279 for the room it showed as $600. Was assured the extra would drop off and only the cost of the room would go through. Such a money grab and terrible to nickel and dime people. The walls could be better noise proof. Our 2nd night a young family with a toddler was next door and made noise as kids do. They went in and out their door multiple times to let the kid run up and down the hall and each time had to almost slam the door to shut it. Kinda hard to relax when you can hear the neighbors. It was very obnoxious getting multiple texts and emails confirming check in information, and then getting check out texts in the afternoon prior. All the spamming was unnecessary. Not enough parking for actual guests. The main parking lot across from the hotel was full and as it was dark couldn’t find where to pull in to the lower lot so had to park down the street & walk in the street as no sidewalks and we didn’t want to walk in wet grass since it was raining. The lots are gravel/mud. Need better signs and lighting at night, at least until 9pm. But once we were in our room we loved how dark it was and that not a lot of outside light came in the room. Bfast was very underwhelming. For $25/person I expected the food be hot. Potatoes and sausage were barely lukewarm , bacon was cold and eggs were barely warm.told our server, who was very nice, and the restaurant manager came out to offer something made direct from the kitchen but had already eaten most of it as we couldn’t flag the server sooner. He did comp the meal though which was appreciated. Large variety in the buffet. Dinner tasted good, however, the server was a rude jerk. Barely acknowledged us and decided we weren’t worth his time when my mother and I decided to split a meal due to our bfast experience and having a late lunch. We would’ve cancelled our dinner reservation except we would’ve gotten charged. We only made the reservation due to the gluten free menu options but it changed between the time we signed up, which was only a few days. GF options were not appealing but we didn’t want to lose money. At check out, all we owed was the 2nd night. Lady at the desk quoted a higher price and the amount was the breakfast that should’ve been taken off. She kept insisting that it was noted in our file. That’s great it’s noted but not if it wasn’t actually taken off. A guy in the office behind her was listening in and verified that the charge needed to be removed. Overall: beautiful place, we didn’t mind the style as other reviews complained about. Customer service was good but the way things are priced is a bit ridiculous considering how much they charge just to stay.

Delicious food. Able to accommodate my being celiac. (GFCF) Nice atmosphere, a great history.