Trujillo Burgers Bolívar | Hamburguesas Arganzuela-Legazpi

I had a bad experience because the service provided today was misleading and several important errors were made: I was served by two waitresses simultaneously. The first took my order for a beer and a vegan burger. After a while, another waitress came and asked if I was celiac, to which I replied no. After a few more minutes, they brought me the vegan burger. The meat was a little dry, and the bread seemed a little rubbery. I didn't want to say anything because it was almost 10:30 p.m. When they brought me the bill, I saw that they had given me gluten-free bread. I asked the first waitress, and she told me I hadn't been charged. I paid the bill and, upon leaving the establishment, realized that I had been charged, so I returned. The waitress acknowledged it and refunded my money. But the worst part was that when I left the establishment and analyzed the situation, I realized that the gluten-free bread had been knowingly placed on my table, and it wasn't rectified. When the second waitress approached the table to ask if I was celiac, she went to the kitchen and saw the burger already made with that bread, and she didn't change it. She served it to me as is. This was a serious mistake, but they should have also offered me the type of bread I wanted from the start, and they didn't. So, a service in which I felt totally deceived. Very good manners with the customer, but little professionalism. They think they can deceive customers whenever they want, but they've come across someone in the industry. This says a lot about the establishment. I should have come back a second time and asked for the complaints book.

Excellent service and very kind staff, attentive at all times! The True Love and Bombachit burgers are highly recommended! The burgers can be made gluten-free! 🌾🚫👌🏼

The burgers are super delicious!! I ordered gluten-free and it was delicious.