Turtle Bay Glasgow

Had a hen do for 20 people on the 12th April. Preordered gluten free meals for the coeliac bride and the other coeliac members in her bridal party. The food we preordered said it was gluten free and it was made very very clear that specific members were gluten free. We had been in the restaurant around an hour and a half before we were told that all the food that was ‘gluten free’ on the allergen list wasn’t actually gluten free. We had to practically beg the servers to feed the bride something on her own hen do! We had to go to the bar to order our drinks because no one came over for a drinks order and no one cleared our starters or our main courses and the people in our hen do party didn’t even get the deserts that they preordered before the server put our bill on the table and walked away! On top of all that, they had the cheek to leave the service charge on the bill after no plates got cleared and no orders were taken! The food on top of all that was horrific, never had worse macaroni cheese in my life! Not a single person had a nice meal and our bride was thoroughly let down and barely ate anything after the only reason we went to turtle bay in the first place was because we had heard good things and their gluten free options were good and they weren’t even gluten free! Never had a worse meal in my life. Ruined the brides hen do. Don’t ever go here. At least the staff were nice enough and did what they could to rectify the situation but not enough to save it.

Fantastic service by Sophie! Career extremely well to gluten and dairy free!