Twisted Sugar - Agritopia

This place was one of my favorites for gluten free cookies until recently when I ordered gluten free cookies and they gave me cookies that were not gluten free. I have celiac disease and thankfully I noticed the mistake before eating anything otherwise I would have been sent to the hospital. I called the store to relay this mistake and advise them to be more careful and the "manager" of this location proceeded to argue with me about why I have a medical need to be gluten free. I then spoke to the owner of Twisted Sugar about this terrible customer service and she then told me to go to Crumbl instead! What a joke!!! I will never be returning here ever again and I advise everyone else to do the same. What bad business to argue with a customer about a medical need rather than just apologizing and making the mistake right! That owner and this business do not deserve anyone's money.

Usually love this location and the staff is so friendly. I came recently and had a weird interaction with a guy working that I’ve never seen before he had a beard and maybe longish hair but he was incredibly rude. There also seems to be inaccuracies with the menu. I asked for a gluten free cookie that I ordered last week and he said “we don’t have that”. Well I got it last week? He said that they don’t bake in house and so they don’t have a lot of things. Okay?