After picking up my order and getting home, I realized the small gluten free pizza I ordered was made incorrectly
I called them about it and they said they'd remake it, but I sat there for over 15 minutes without any manager apologizing for the error or offering any kind of compensation (gift cards, coupons, anything). All the while my kids are at home eating so I can't enjoy dinner with them, and when I get home with my wife's dinner, mine is now cold. I understand staffing shortages and being busy but there is still an expectation that you take care of the customer. I will not be giving this Valentino's location, if any, my business any longer.