Veggie Grill - Harvard

GLUTEN-FREE OPTIONS NOT GLUTEN-FREE I came to this location on 6/5/24. I was very excited to be visiting this restaurant in Cambridge. I am vegan and have a gluten allergy and saw on the menu that many items were denoted gluten-free so I was very happy that there would be food for me to eat. (I had also not eaten all day so I was extra excited.) I went up to the counter to order and while ordering was told (in a very rude/smug way) by the people working the register that everything that is noted as gluten free is not actually gluten free but “gluten friendly” and not safe for an allergy and they would not recommend for anyone who actually eats gluten free to eat at their restaurant. Either the menu needs to be changed to say “gluten friendly” or a kitchen process needs to be changed so the gluten free options are actually gluten free and there is no cross contamination. I do appreciate that they let me know so I didn’t get glutened but I shouldn’t have found out while ordering - it should have been clearer (and that’s on Veggie Grill). The staff at this location were also rude, unhelpful, and didn’t offer any suggestions. They honestly didn’t care and were not kind at all. I hope management changes the menu to be clearer so people that do have a gluten allergy are able to either eat safety or don’t come with their hopes up only to not be able to eat not anything. They should also train their staff on some basic customer service/kindness. (They didn’t even apologize - which I feel like is just like basic customer service.) Maybe other staff members are great and the ones that were working the register were just the bottom of the barrel but I am honestly shocked with how I was treated. Luckily, I don’t live in Cambridge so I won’t run into this issue again but I want to flag this for future gluten-free travelers (and honestly anyone who may come into this seemingly wonderful place…).

The food was amazing. The hamburgers were so delicious. They also have gluten-free bun as well. The staff is really friendly and helpful. Specially the person who was taking the orders seemed really passionate about his job. Definitely a must try restaurant!

Simply amazing. Friendly staff, clean stations/tables, and extremely gluten friendly! Their tea station is awesome, I mixed and made my own unsweetened Arnold Palmer :)