Vocelli Pizza Harrisonburg

I’ve been a fan of Vocelli’s pizza since then opened in Harrisonburg… some of the best pizza in town . This evening I ordered online at 5:20 for delivery at 6:15. They called me at 5:45 and said they didn’t have gluten free crust and asked if I wanted to make a substitution so I did and they said they could do that. I waited and waited… no delivery… finally I called them at 6:45… they said my pizza was still there and that I owed money (which no one mentioned in the first call). I explained I had used a BOGO coupon online so it should have been an even switch. Then they said well the delivery driver was out on a delivery for the last 30 minutes (not sure why my pizza wasn’t in that delivery?!?) and that he would bring it when he got back. They also said they would send a free pizza coupon and ice cream because of the trouble. My pizza finally showed up a little after 7pm, lukewarm, like it had been sitting on a warmer for the last hour (which they told me on the phone they had been keeping my pizza warm )… no coupon or ice cream. I don’t expect for restaurants to be perfect… but please own your mistakes and make them right… especially if you want to keep a local as a customer.

Great place! The staff is super friendly and they’re all about supporting local causes in the community. The food is great, and it’s awesome that they have a lot of gluten-free options which is hard to find at pizza places!