wagamama leeds trinity

Ordered via deliveroo with a group of others where if I had an allergy I was guided to call the restaurant and let them know. When someone answered the phone they were very blunt and unhelpful speaking over me before I could explain I had ordered via deliveroo but wanted to let them know that online I had been told that grilled chicken ramen meal was gluten free so had ordered. He then passed me to a manager after saying he couldn’t help, the manager was very unhelpful and told me they didn’t cater for allergies via the deliveroo app and although it said to ring to let them know about an allergy, this wasn’t true and wasn’t part of their contract with deliveroo. He then said they could only cater for the same allergy if I came to pick up the meal or ate in restaurant. I wasn’t able to do this and thought they could prepare the same dish to have delivered. He was blunt and made me feel like an incredible burden which as someone with coeliac is something I struggle with feeling regardless of an unsympathetic person telling me they couldn’t help. His only suggestion was to cancel the whole order which included other peoples meals, only adding to my embarrassment at making a fuss. I am so disappointed as I had heard great things about Wagamamas inclusivity for allergies and other coeliacs feeling at ease when dining at this chain. Myself and others I were with will not be eating from the chain again as I shouldn’t be made to feel so embarrassed about a medical condition I cannot do anything about! Appalled and mortified is an understatment!

Service was great and it's a good spot. I'd wish the gluten free menu had more seasoning though! Always seems slightly on the bland side. Spice and flavor is gluten free you know!