wagamama royal festival hall

First time visiting since being gluten free, had to ask two people before I could get a gluten free menu which was tiny 😭 the manager had to take my order but he was so nice and really careful about my food! The food was awful sadly, there was no taste to the pad Thai at all, I got it without prawns and chilli but it tasted like nothing, I asked for salt but they gave me an empty grinder but at this point I felt like a pain to keep asking. We then had to get someone’s attention to order desert waited around 15 mins and tried asking someone else because no one came. Sadly the desert I wanted was defrosting and the second choice was out of stock but at this point the manager was servicing us - who I can’t stress enough was actually amazing! And he helped us with our deserts and gave me it on the house due to the issues with availability. Apart from the great manager, I was really let down with the food so sadly will take Wagamama’s off my gluten free safe list.

All the food was good overall, although, the rice for the katsu curry was a bit stodgy and more like risotto rice than Japanese rice. The atmosphere was quite nice, and we ate in the evening so it was a nice occasion. However, although we were in a party of 8, it took around 10-12 minutes for us to be seated in doors, and then around another 10 minutes for someone to come to take our orders. My mum is gluten intolerant, and has a nut allergy so after multiple people going to ask about my mother being able to order, it took about 20 minutes for a waiter to take my mums order. My sister ordered the same meal as me, and after many people at my table going to ask many waiters about her meal, it took about an hour for her food to come. The whole table had finished their food by then, and it was very late at about 8 o’clock. Everyone was tired so we ended up taking it home in a takeaway box, and so my young sister did not have a dinner that evening due to the poor service.