Waterfront Hotel

Absolutley lovely place that has amazing staff & amazing chefs! Our Christmas Dinner was the best we'd had out. Best place for Gluten free too, they certainly went above & beyond!

AVOID IF YOU HAVE SPECIAL DIETARY REQUIREMENTS Despite me emailing twice to check that I would be able to have a dairy free, gluten free roast dinner, and receiving two confirmation emails from Geoffrey and Mark saying they had checked with the kitchen and it would be fine, when we arrived it transpired that actually there wasn't anything that I could have that was both dairy and gluten free. The lady who served us was lovely and apologetic and tried to find something I could have. It was so embarrassing I just wanted the ground to swallow me up. I ended up having to have a mushroom omelette (which wasn't great) when everyone else had a roast dinner. My husband, who had a vegan nut roast, had a yorkshire pudding that looked exactly like the ones that the meat eaters had, so I assume that wasn't vegan as requested either. Luckily, he doesn't have a dairy or gluten intolerance like me. After our dinner, the lady who served us asked if we would like a gluten free, vegan sticky toffee pudding, so we said yes please. In actual fact they were not sticky toffee puddings at all, they were chocolate sponges with chocolate sauce. If people ask if there are options for their dietary requirements it is so important to be honest. We could have gone elsewhere where the whole party could have enjoyed a roast. Also, saying that any desserts can be veganised is not true- if only it were that easy. I emailed Geoffrey and Mark to complain about this and they didn't even have the common courtesy to reply to my email and apologise.