Where The Pancakes Are - Flat Iron Square

I have been here twice. On both occasions I had excellent food and service. Pancakes are delicious and had variety of toppings both sweet and savoury. Overnight oats were also delicious. They have vegetarian, vegan and gluten free options. Highly recommended.

The pancakes are definitely good. But the staff is unspeakable. Not attentive to intolerances (gluten-free - gluten free - celiac disease). The waitress who took the orders got the order wrong (we ended up with a much more expensive order) and was not attentive to food intolerances, despite having asked several times what they were. The waitress who brought the dishes did not indicate the gluten-free dish. My girlfriend felt sick a few hours later, vomiting everything. When we went to pay, due to the many errors of the staff we found a bill equal to double what we had ordered. Also, you can't pay in cash and our credit cards didn't work after at least four attempts (we've been in London for 6 days, never had a problem paying by card). The only positive note was the manager who realized the situation and allowed us to resolve it. VERY NOT RECOMMENDED FOR GLUTEN FREE

Not suitable if your coeliac at all. In the London Bridge branch, while they tell you they will make the food separately, they want you to sign you’re happy with cross contamination. Even after explaining that I can see it’s a small kitchen, and as long as the food is made separately, I would be ok with that, they insisted I must sign which caused me to question if the food is made separately. It’s not safe to eat here if you’re coeliac. Additionally, the service is appalling