I wish I had taken more pictures. I can’t express how disappointed I am in how our experience went for my Mother Day dinner. Our first time dining with you will likely be our last. We ordered a gluten free burger for my husband (who has celiac disease), which is why I also spelled out my directions for the sauce needing to be either gluten free or omitted. His order came on a gluten bun, with fries made in a shared frier instead of coleslaw (further contaminating his dinner), and he couldn’t eat. F he had, he would’ve been hospitalized. My steak was well done, instead of medium rare, and my daughter’s Mac and cheese meal came without the veggies we ordered.
When I called to ask how we could be refunded for our meal, I was told I could come back and have it remade (I live 45 minutes away round trip), or I could have a credit for the next time I come in. The drive time meant feeding my daughter past her bedtime, and is impractical. And, why would I want to come back with a credit, to expect better service this time? I just wanted my money back. Not a single meal of the three was edible.
Then, the hostess hung on on me.
I’m so wildly disappointed in how this entire thing has gone. I reached out on Facebook first, five days ago, to see if anyone would be willing to make this right. I was left on read.
Disgusting way to run your business. I’ll never be back, and will tell everyone I know to never step foot in this place.