Wight Mouse Inn

8 person order came really quickly. Staff were concerned they got a gluten free order wrong (we didn't think so) and they replace free of change and quickly. Play area outside for kids. Definitely good value and great place to eat.

Ah, the joys of a bank holiday escape—a time for relaxation, exploration, and in my case, a masterclass in how not to manage a hotel booking. My adventure began innocently enough: a couple of nights on a charming island I thought, a competitive rate, and gluten-free breakfast options. As someone who can’t risk a crumb of gluten, this was as good as finding a golden ticket. I joyfully entered my credit card details, feeling quite chuffed about the "book now, pay later" deal. What could possibly go wrong? Well, it turns out, quite a lot. You see, my friends were coming along for the ride, and as fate would have it, I’d nabbed the last room on the hotel’s website. Being the considerate companion I am, I gave them a ring to see if they had any secret rooms stashed away. Amy, the ever-helpful staff member, confirmed they could accommodate my friends, albeit with a room hop after the first night. No big deal, right? They were happy, so I left them to arrange their accommodations. Fast forward to the next morning, when I received a call from a chap named Alex, who had the delightful task of informing me that the room I’d booked—directly, mind you—was no longer available. Cue the dramatic record scratch. Was this a joke? I booked directly on their website, not through some dodgy third-party site, so how could my room vanish into thin air? When I inquired about alternatives and his replied are not helping, Alex’s response was a masterclass in customer disservice, effectively: "Not much I can do, mate, I'll check with the guys that run the site." And just like that after being challenged, he hung up—clearly a man of few words and even fewer solutions. In all my years of gallivanting around various hotels, I’ve never encountered anything quite like this. Thank heavens we hadn’t shelled out for ferry tickets yet, or this debacle could’ve been very costly. Needless to say, my friends also cancelled their booking faster than you can say “bank holiday,” so the hotel lost not just one but two reservations, in fact not sure what to think anymore. They received a polite apology in writing; I, however, was treated to a deafening silence. The cherry on top? Later that day, I received a cheery automated email: "A warm welcome awaits your arrival!" Oh, the irony. For anyone else considering this hotel, a word to the wise: double-check that your room won’t pull a disappearing act, and always use a credit card for bookings over £100 to cover your bases. As for me, I’ll be steering clear of this establishment—preferably at high speed.