Wing Wah Chinese Restaurant

So we booked to come here tonight to celebrate my Nan’s 80th birthday. As a table of 8, we drove 45mins each way to be there. My sister is gluten free and had emailed weeks before to see if they catered for this and was impressed that they had a separate menu and easy way of ordering. This was great, because she already feels awkward and sometimes embarrassed about having to make sure she can eat and not have her food cross contaminated. The menu said she could choose two mains and two sides to come directly from the kitchen but it wasn’t communicated at first that she could replenish this once she’d finished. She ordered the beef in black bean and it very quickly left her feeling off (it looked like it was still walking and was really chewy). She had already ordered her next plate but couldn’t face it when it came out. Conscious about waste, she asked one member of management if she could take it home (as it had been brought out especially and not like she’d filled the plate from the buffet). She was advised that their policy was not to take food away- she understood this but advised there would be waste. She was told this was fine and the manager understood. When she came to pay, a different member of management made a deal out of the uneaten food and said next time they would charge- and wouldn’t listen to my sister explaining she had already spoken to someone. This lady (bobbed dark hair) was very rude and upset my sister making her cry. It also ruined the celebration we were there for. I challenged the member of staff for poor customer service and upsetting someone and she had the cheek to tell me she “had been kind by not charging”. I also noticed staff whispering about our table behind their hands and staring over in our direction whilst we were eating, with one member of management standing behind the things for sale cabinet. Very unprofessional. The atmosphere was lovely and there was plenty of room between tables so you didn’t feel squashed. There was a wide selection of food which was great to see. Some nice enough, some chewy and a lot cold. Not worth the price you pay. But ultimately it’s the customer service that lets this place down. And in this case, the member of management at the end ruined the entire visit. We spent nearly £250 with you tonight. The cost of the food left would have been a drop in the ocean. And if we had been asked to pay a small fee politely, we would have done it. There won’t be a next time, you don’t shame customers!!

Plenty of choices, including a gluten free option. Unhurried atmosphere. Helpful staff.