Me and my girlfriend love yamato, we 1st started going about 6 years ago however i recently in the last 2 years have known i need to be gluten free for allergy purposes. We stopped going until about a month ago when we saw they offered gluten free. I called and spoke to them on the phone after asking about it and how it was prepared, I felt safe, and even was recommended a second roll to get instead of just getting 2 of the same. I ate it, and it was just as I remembered. Amazing! I didn’t get sick so we went back.
We love the service. Always very respectful and helpful. However today we ordered, and after getting in the car I noticed it was in the same container with my girlfriends, which was not gluten free. Went back in to see if they could just remake it. As I had stated on the phone I needed them to be prepared gluten free. They agreed to no worries, but then I watched them only separate the existing into new separate boxes and try to return it to me. When I asked, just to make sure, they did then admit and remake it.
I was recently really sick from a restaurant, and trusted them. But after today for anyone with a gluten allergy due to Celiac or any other disease or condition, dine at your own discretion.