I'm not sure why there's so much hate towards this place. I'd suggest a competitor has paid to have false bad reviews. Lots of bad reviews from people with only 3 or4 previous reviews. While not the best Gelato in Australia it was pretty good.
The shop had a huge number of flavours to choose from including traditional, gluten free and vegan. The servings were generous and the gelato is made in store. The gelato was nice and dense, and stretchy with no ice crystals. The flavours were nice and strong. I'd buy it again.