Zarda Bar-B-Q

I was born and raised in Kansas City and I love Zarda BBQ! It is delicious. Tonight, I got the burnt end beans. I love that none of their sauces have gluten and they are always so helpful when choosing dishes. The service is always impecable. We love the fries and burnt ends!

I'll start by saying we have eaten here many times and the food is always great. My Wife is allergic to Gluten so we typically get the low carb special with a salad and no worries ever. Since COVID has removed the salad bar we opted for a simple burnt end plate yesterday. I said several times no sandwich, just meat on a plate. Get the meal and the meat is served as an open face bread sandwich. Of course she cannot eat that so I took it back to the counter and explained, no worries it happens, its all good and they graciously made another. The issue started when the lady that took the order went out of her way to inform me I got what I ordered and all plates are served with as open face! Open face what? Sandwich? The kind I specifically asked not to have? Yes, I could have announced when ordering she is sialic but it's embarrassing for her and my directions were clear so it was not necessary. BTW- two slices of bread under a pile of meat drizzled in BBQ sauce makes no sense to me. Does anyone eat that soggy bread platform after? Anyway, I gave three stars because they get you in and out quick, the food is always good and this was my first negative experience. I will say though, this did leave a bad taste in my mouth. I will be back, although It will likely be awhile.