Zizzi - Brighton

I don't like to write bad reviews but I was very disappointed with my experience. As a person who works in the service industry myself I will say our main waitress for the evening was so lovely and the only reason I'm giving 2 stars and a high service rating because she was running around and ensuring things were okay with us and had great customer service. I tipped her but wanted it only to go to her. I also overhead some conversations and didn't feel she is talked to very nicely by higher management. A couple days before coming in we checked whether the restaurant could do gluten free items in which they said yes pastas and pizzas can be made gluten free. We were told just to walk in when we wanted a table and there was no need to book but when we got there on the day we asked for a table and had to wait 45 minutes for one. We decided to book the table anyway. We ordered and I said to our main waitress I couldn't have gluten or lactose (milk products) so I would need to make some changes on the pizza to accommodate this and there was no issue when ordering. We then waited a while before a manager come over and said that I could make these changes but because I had made the minor changes (the cheese as I can't have this) they couldn't guarantee it was gluten free/lactose free which was confusing and left me worried, I asked what this meant and was just met with the same explaination. I understand in service places you may have some cross contamination but I was not told this was the reason but I assumed in this case it was. (I had looked through a matrix book for allergies) It then took a while for drinks to come. When my partner's meal came out it was more slammed down by another waiter (not our main one) whether this is an accident I'm not sure but he did not have the same attitude with the other tables. The food was okay and pretty standard, not really worth the price due to the gluten free base being very small. It was a shame really because I was looking forward to it and I specificially checked beforehand... I hope some improvements can be made from this as others with allergies who don't work in the service industry may be confused.

Great service by Luca and knowledge of gluten-free options. Thanks

Great gluten free options and quick service