I asked if they still gave out the complimentary pasta twists and the waitress was quite reluctant to tell me the answer. She eventually said yes but they couldn’t give them to us as I can’t have gluten. I said that I had checked the allergens pdf before we came and that I know it’s fried in the same oil and that there is a risk of cross contamination and that I could still have them as it’s not an allergy so a bit of gluten isn’t a risk. She said we still couldn’t have them as they don’t give them to tables with allergens even though I knew it was safe for me to eat.
Thankfully the person who had brought our drinks didn’t know and gave us the pasta twists - which I ate with no problems.
I think it’s important to listen to your customers as they know what they can and can’t have.
Although saying this I found the staff were very nice so I do not mean this in a hateful way. This is just some feedback. I found the restaurant and the food actually rather nice