Zizzi - Durham

We came tonight for dinner and the service was very confusing. We had a waitress who was I’m guessing new (completely okay). However all FOH staff didn’t seem to know what was happening. Staff were bringing food to wrong tables, a table next to us weren’t happy that their garlic bread came out as they were nearly finished with their pastas. Our starters came out and my friend had gluten free stickers on her bowl even though we have no allergies. Mains come out with no allergy treatment so very confused about that. When we got offered desserts we were also offered an allergy matrix (again, we have no allergies). Had to send a dessert back due to a hair being in it. Overall, Food was okay, speed of service was okay, but the FOH staff really had no clue what was going on. The only saving grace was our main server Sam who took over from our mains onwards.

During our Durham visit we went for lunch here. The staff was friendly and the food was great. The gluten free options were especially great.