Zizzi - Haywards Heath

I had issues ordering gluten free pasta once again from Zizzi. it's always a challenge as it arrives VERY al dente. I always ask if they could inform the chef to please cook it longer so it's cooked but this has mixed results. BUT this branch at Haywards heath was by far the worst. Firstly they brought gluten pasta which luckily I spotted (as it wasn't fusilli) and then when the replacement GF pasta arrived a few minutes later (not long enough to have cooked it!) it was like cardboard and inedible. It seemed the chef wouldn't cook it longer and insisted on cooking it VERY al dente. I refused the meal and had to wait for a different meal to be prepared while my group all had their food already. Fail. This also meant we were in the restaurant for a very long time and missed the first half of the event we were attending. Zizzi - I wholly recommend that you change this policy of undercooking GF pasta, no-one likes it like cardboard. I also suggest you consider switching to penne instead of fusilli as fusilli is harder to cook properly. I won't be visiting Zizzi again as it's just too annoying to keep going through this each time. :(

The food was good but took ages to arrive. Our gluten free dietary requirement was well looked after.