Zizzi - St Andrews

Lovely time at zizis St Andrews and had the best waiter Abdul! Very attentive and helped with gluten free options! Very happy :)

When we arrived, we stood about awkwardly while staff walked past us. We had a booking and we weren’t sure where to go to check in. Eventually someone came and got us and then we wandered about the restaurant behind her because they had no idea where to put us. The waiting staff was clueless, bringing the wrong drinks and asking my friend what kind of base she wanted her pepperoni pizza on…she ordered a gluten free vegetarian pizza. Pointing out the mistakes got us some snide looks and eye rolls from the waiting staff, as though we were the ones in the wrong. Getting things wrong is one thing, being rude to customers about it is something else entirely. When we finally got seated, the seats are awful. Just hard wood with no cushion or padding. The restaurant is noisy and chaotic and felt like a school cafeteria. They got one of the pasta dishes wrong multiple times, which was worrying because it was an allergy dish. Issues again when it came to the bill, they had no clue how to sort out the clubcard vouchers and no amount of US explaining to THEM got us anywhere until we had to speak to the manager. Honestly there are so many lovely places to eat in St Andrews, and atmosphere and service is just as important as the food, I wouldn’t waste your time. So, so stressful. Totally ruined our day out. Two stars instead of one for the others at the table who enjoyed their food once it came.