I've eaten here a number of times, and the staff is always incredibly helpful and kind! The process is smooth and the atmosphere is really relaxed in a clean, modern style. It's a nice lunch spot to meet a friend or two, but I don't think it's set up for large groups. The outside space is also really great whenever it's warmer weather! Right now they have "flannel Fridays" where you and a friend can go together, both wear flannel, and get two bowls for the price of one. It's a really great deal!
It's excellent for difficult dietary restrictions, although my Celiac husband hasn't braved it yet since cross contamination is such a big concern with Celiac. If you're gluten intolerant or just a brave Celiac, I could see this being a great place to try! All other dietary restrictions I can think of seem easy to accommodate here. If it bothers you that a restaurant has any nuts at all, be advised that peanuts are in a few of the bowls. My best friend is allergic and has no issues, but you know what's best for your own needs.