pinsa e buoi dei...San Giovanni

We often went to this place. The last time I booked a table for six on Wednesday for the following Saturday making express reference to the fact that we wanted the room on the left. Not the one where you can hear the bathroom drain. We would have changed the date in case. The very rude person on the phone closed confirming the reservation. We show up and that was exactly the table. To my report they responded that there was no note regarding my request and that that was the best table in the place. Rude is an understatement. Empty restaurant, the reservation was for 7.30pm, and there was no way to change the tables. We left and ate at another place. I would like to point out the change in management which has caused courtesy and customer care to collapse dramatically. Furthermore, the last time my celiac husband was brought a beer with gluten. We noticed it ourselves at the table by reading the label and we didn't make a scene out of respect for the waiter. It can happen although it is very serious. Never again! Ps: if that was the best table in the restaurant and leaving was madness, according to them, why so much reluctance to change it for another?!? You could have made other customers happy!

I am Benedetta, a celiac girl and for me it was a nice experience to eat in this place it is very nice and welcoming for me it is the first time I come to you and I am satisfied it is not for everyone already cut into slices divided into 4 which of Usually other restaurants don't do this