We booked a meal at Studio 48 back in early November for my girlfriend's birthday in mid-December. She had been so excited to visit after seeing it on TikTok and learning that it was gluten-free. Unfortunately, the experience was nothing short of a disaster.
Upon arrival, we informed the staff of our booking, only to be told there was no room for us in the restaurant.
The lady we spoke to acknowledged that she could see our reservation in their system but claimed they were only accommodating major
Christmas bookings that evening.
Instead of honoring our reservation, she offered us a tiny space at the downstairs bar, which was completely unsuitable for having a proper meal. Naturally, we declined, as eating a birthday dinner in such a cramped and un-mfortable setting was out of the question. This left us stranded with nowhere to eat on a special evening. Given the time of year, everywhere else was fully booked, and finding a gluten-free option on short notice made things even more difficult. The night we had carefully planned for weeks was ruined entirely.
After reading other reviews, it seems we're not the only ones who've experienced this kind of poor treatment at Studio 48. It's unacceptable to mishandle bookings so carelessly, especially when customers are relying on you for a special occasion. We won't be returning and certainly won't recommend this place to anyone else.