Elegance African Hair Braiding

Always quick, always good prices, really the only place I go to get my hair braided

My daughter and I had the worst experience ever. Firstly I reached out 2 weeks prior to make an appointment as I stressed we were driving from Boston. When we got there we were met with attitude. My daughter was promised a style that only 1 Braider knew how to do but in reality she had no ideas how to do stitch braids. The back of my daughter’s hair was done and she had to wait almost 3 hours for the three person to finish the front of her hair. I reached out to Tima who initially was apologetic and offered to redo both of our hair. Again I told her we can come in 3 weeks as we’re coming from Boston. The 2 Braiders I had complained and spoke ill of my daughter in French. It’s sad that they assume that customers do not speak other languages. I was told the Braiders can’t mix more that 2 colors and that they were tired so they did my braids larger than I wanted. When the time came for us to get our hair redone Tima all of a sudden had amnesia. I sent her screenshots and all she said was okay. So essentially she lied and provided nothing but horrible customer service as well as did not honor what she said she would. Despite the treatment my daughter and I paid in full and still tipped. I would NEVER again go back to any of Fatima’s shops.

They are wonderful. They are fast, and my hair always looks fabulous!!!