Executive Class at MTS Hotel

The front desk staff and management were not helpful after the hotel canceled my reservation. They claimed I canceled it on Expedia, but I showed them my booking and confirmation number. It included free parking and breakfast, but they said none of that was included. The manager Ariana asked for Expedia to call her directly because she claims to have looked up my booking on Expedia and couldn't find anything AFTER I showed her my confirmation information. Then when I had a rep from Expedia on the phone, she wouldn't come out of the back office to help me. The Expedia rep tried calling the number she gave me for the to call, but it kept going to voicemail. Against my better judgement, we stayed and although the room was okay, it didn't have a mini fridge as the room description stated. We booked an Executive room on the 19th floor with included parking and morning pastry/fruit/coffee. The worker at the coffee shop insisted it was included, but when I went to the front desk to get a voucher, they said it wasn't. In the middle of the night, expect to hear banging doors, loud screaming, and drunk people throughout the hallways no less than 5-10 times per night between midnight and 3am. Also plan on the housekeeping staff to try to enter your room 1-2 times in the afternoon AFTER it's been made up for no reason! We kept the double lock in place, and when we heard someone entering, it was housekeeping. When I asked if we could help her with something, she said, "Sorry! No, nothing! Do you need anything?" I've never had this happen at any hotel I've ever stayed at. This happened EVERY day! To top it off, the Union workers were protesting every morning outside the hotel doors with inflatable rats and a fog horn starting at 6am. The convenient location is just not worth it!

"I recently stayed at [MTS Hotel ] and had an exceptional experience from start to finish. The check-in process was seamless, with friendly and attentive staff who made me feel welcome. Throughout my stay, the room was impeccably clean and well-maintained, with all the amenities I needed for a comfortable stay. The highlight of my stay was the exemplary service provided by the hotel staff. From the housekeeping team who ensured my room was always in top condition to the restaurant staff who went above and beyond to accommodate my dietary restrictions, everyone I encountered was professional, courteous, and went out of their way to make sure I had a fantastic stay. The hotel's facilities were also top-notch, including a well-equipped gym and a beautiful pool area. Additionally, the central location made it easy for me to explore the city's attractions. Overall, I can't recommend [Hotel Name] highly enough. The combination of excellent service, pristine accommodations, and convenient location made for an unforgettable stay. I will definitely be returning on my next visit to the area."

First things first, I hope it’s not too late for those to see the low rate review this place has on Google, should have been first place I look. They have a false review rate on hotels.con. The location is great. View from the room not what you see in the pics. I recently got one of the renovated rooms, and it should be spectacular, it’s not. Tried to get a different room and something more accommodating to what I assumed I was paying for. The front desk was more than friendly and polite to tell me no they can not switch my room. That being said they listened to everything I had to say, took my room number down and told me someone will be right up. Cons. Like warm at very best shower, shower was not hot. Tv remote missing, if you can find the buttons on the tv it works. There is no fridge but they will supply you one for a fee, due to me not being happy they offered to give me one free of charge which I never got. The view of the building next door was phenomenal but not the view they represent on their websites or other. The bathroom so much more smaller than what you see in the pictures. Due to the floor being renovated the ice machine or water room in the hallway was non existent, I’m sure you need to travel to another floor for that. Parking is not free but conveniently accessible that is a plus. Pricey but not the worst. One toilet paper roll for the room and lack of towels. I’ve stayed at other hotels for worst and offered more. I was suggested that I could check out if I was so unhappy but I decided to stay since it was for one night and I would NOT get my money back if so decided. Convenient location but a bit over priced for the lack of amenities and like warm shower. Atleast they were polite.