Massage Envy
4.8 • Massage spa
Massage spa offers flexible rescheduling without fees and enforces a 50% cancellation charge. Communication includes clear policies on refunds and appointment use for out-of-state clients. Payment issues like card locks can prevent charges.
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"I was charged a cancellation fee even after rescheduling my massage."
19
"I had an amazing facial with Arlene, she has a gentle hand."
5
Good to know
1
Canceling incurs a 50% fee, but rescheduling has no fee.
2
If you struggle to get a refund, dispute the charge with your bank.
3
Prices may be considered high for the quality of service.
358 Broadway, Saugus, Massachusetts, United States
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