I was on holiday in NYC, pre arrival had done some research on purchasing a new camera bag. Peak Design , came up number 1 in an areas. Boy, I wasn't disappointed. Both with the bag and the lady that served me in there NYC store. She was brilliant and most importantly, patient. The bag itself, is brilliant. Went for the Everyday Backpack 20L, really comfortable and fits my novice gear in easily. Was so impressed with everything, that I ended up purchasing a camera strap as well, all due to the lady being so patient and explaining everything in detail and demoing which always helps sway me. Will definitely be purchasing more peak design product in future.