west elm
3.6 • Furniture store
Furniture store shows extreme delivery delays and frequent product damage. Customers encounter poor stock availability and confusing shipping errors. Service issues include billing before delivery and unreliable communication.
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"My delivery window kept slipping and I'm still waiting."
10
Good to know
1
Delivery often takes 4-5 months with no guarantee of timely arrival.
2
Many customers report receiving damaged furniture upon delivery.
3
Customer service is slow to respond and resolve issues.
1000 W North Ave Ste B, Chicago, Illinois, United States
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