A watch was bought as a gift for over two thousand shekels, and the seller refuses to exchange it on the grounds that a ticket that was attached to the watch was removed and that "it is written in the regulations on the website".
Customers who buy (mainly as a gift) should be informed that it is not possible to exchange such a watch, which is essentially a piece of jewelry, unless the ticket is kept. And not to be satisfied with the fact that this is "written in the regulations on the website" as the seller indicated. After all, no one goes to the site and checks the conditions, but comes to the store and talks to the seller on the spot and buys. Even if he saw the price on the website before. This is amateurism and the customer is finally hurt with a product that does not suit him.
Moreover, even if the warranty did start and it is impossible to replace it at that moment, it would have been correct for the owner of the house to try to help and sell the watch himself (which he claimed was missing in stock and he was very happy to receive only "it doesn't have a ticket") to whoever wanted it despite the fact that the warranty began One month two months before (at an adjusted price of course). But he didn't make this service attempt either, leaving the customer with a product he didn't want, without any option to withdraw from the deal. Nor in financial loss.