Julie Rodriguez
The dessert display is absolutely stunning! While I’m gluten-free and could only enjoy one option, my family loved the ones they tried. The coffee is top-notch as well. However, there’s one thing that really needs to be addressed.
This time, I came in during the week just for coffee, rather than my usual weekend visit. I wasn’t expecting what happened next. When I went to pay with my debit card, I was told I needed to spend at least $6.00. Had I known this in advance, I would have brought cash. If there had been a sign visible when I walked in, I could have planned to pick out additional pastries while waiting in line. Instead, I was informed of this with a small paper taped to the desk, which left me feeling both surprised and embarrassed.
In a bit of a rush, I grabbed two small pre-wrapped pastries, which ended up going to waste. Now I understand why they have those quick, pre-wrapped options available for situations like this. Unfortunately, I ended up paying over $9 for just a coffee, and the pastries weren’t even needed.
Then, while waiting for my coffee, I heard someone yell out, "Americano ready." I love americanos, but that wasn’t what I ordered. After waiting a bit longer, I went up and asked about my coffee. They told me the Americano was mine, and I explained I had ordered just a regular coffee. They insisted that the Americano was the same thing. It became clear that they only serve americanos, but instead of explaining that upfront, they let me think I was getting a regular coffee.
I was left feeling disappointed, and honestly, I haven’t returned since. It was a frustrating experience that could’ve been avoided with clearer communication. If they had been upfront with me, I would have had a much better experience, and I think it’s crucial for businesses to be transparent with customers to ensure everyone enjoys the process of commerce.
