Enjoy a dedicated kitchen and a variety of options that cater to specific dietary needs, ensuring a worry-free experience for all.
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Vanessa Kitova
Friendly staff, but a small (and generic) brunch order for a celiac party took 2 full hours. Safe food, but the wait was too much. Do not recommend blintzes unless you appreciate taking shots of vanilla extract (overwhelming in the filling).
A mix of quality products and helpful staff, but a recent negative customer service experience highlights a need for improvement.
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S. Asad M. Ali
Generally i would give Sunset Foods Store #002 5 stars for quality, cost and customer service. However my recent customer service experience on 10/31/2022 @ 19:24PM terminal 012 oper/cashier # 180 was the worst i have encountered anywhere till date. I went in to return a Gluten Free cake which i had purchased 2 days back, when a cashier lady came to help me immediately. I told her i am a frequent customer, and have purchased the same cake multiple times and in the end told her the cake i was returning was stale and crumbling. As she took the cake she pointed to the expiration sticker which read '01/18' multiple times alluding that i am returning something from earlier on the year - prior to which i had calmly told her multiple times it is not my issue. Yet again she pointed out and enunciate another word "Gluten Free Cake" trying to show me the obvious. At this point i could not keep my calm and raised my voice slightly letting her know that being a person of color i can clearly read, speak and understand English and her customer skills were not kind, to which she started raising her voice. Things escalated further when i asked for her manager and however her young colleague, who seemed to be in his early 20s, ~6ft tall curly haired Caucasian male colleague stepped in glared at me while spurting out in a rude voice while comforting her "you go away and let him yell at me and not you..." while giving me the nastiest look. I told both the cashiers their demeanor was not acceptable and they can keep the goods and the cash - as they kept on raising their voices. In the end she finally accepted that the date might have been an issue by the bakery. I have no personal issue with the female cashier, however i did not appreciate the way the young gentleman interacted with me. I definitely recommend he should go through some customer service training, as being from the service industry and living in Northbrook i expect decent customer service. Once again as a frequent customer i am NOT looking for any freebees or anything else, vs management taking some corrective action for the young gentleman to improve customer service.
This review is not intended for people to have a negative bias for this store based on one bad incident, as i will still go again as majority of the time all the staff is helpful with a smile and everything is well stocked and fresh produce is good quality.
Celiac friendly
