Rachel B.
Update: (DO NOT visit this place if you'd like to get blamed for your personal experience and/or review.)
The GM posted a response. Instead of being professional and appropriate, he blamed me for my experience without having even met me or discussed any of my issues at the restaurant. I'm not sure why he left his name and contact information. I can only assume it would be to reach out? Most professionals, but he did NOT, would include, "I'm so sorry, please reach out."
Let me address his reply:
First, I never met him (the GM) nor had any contact with him (the GM).
Second, I never claimed to be vegan, but I did have someone in our party who is. You did not address my actual concern in your reply, which was a Gluten sensitivity. But you would know that if you did not just go off of, what I can only assume was/were, heated conversations from your servers. (We all know THOSE conversations about customers.)
Third, the bar manager who took over our service was really wonderful and professional. Maybe she should actually be the GM since she can hold her composure and not submit tantrum replies. She did mention the restaurant is being revamped. Hopefully you, as the GM, can get some customer service training.
Last, yes, other restaurants would be better suited simply from your response to MY review, (see below). I emphasize MY because this was my experience based on the customer service, taste and quality of the food, and atmosphere. Future customers should know what to expect. (Hopefully you'll clean the fish tank.) After all, most people do a Google search to find good restaurants. Hopefully they will see mine.
My experience was not the greatest.
I'm not sure if it's common up north, but many restaurants seem to only have Coke or Diet Coke but no Coke Zero. While I understand that the fountain options can be limited due to the machine size, I wonder why the option for Coke Zero is far and few between.
The waitress was not knowledgeable on the items as it relates to gluten free and vegan allergies. Good management should train all of their servers, but servers should also want to be knowledgeable.
When asked about vegan bread options (a lot of bread contains milk or eggs), the server had no knowledge on this.
I asked her if there was someone more knowledgeable about the menu items and she clinched her teeth and walked off. Keep in mind, she already stated that she had never been asked if the bread was vegan, AND she stated she wasn't familiar with the vegan and GF items.
Several minutes later, another server came. She handed me the allergy card. (She then became our server for the rest of our time at the restaurant.)
Hey Chomp owner(s), ever thought about putting a QR code that takes you to the allergy card? It would be easy to add this as a text box to the upper right hand corner on the first page of your menu?
Now, let's talk about the fish tank in the middle of the restaurant. A dirty fish tank is very off putting. It appeared that the tank was greenish brown. I'm not sure if that was intentional or not, but it's very gross. If you've ever owned and cleaned a fish tank, you know this smell and process.
I ordered a BLT half salad. For the quantity and flavor, I was not impressed with the price. The chicken was very bland, but it looked really good. I'm sure it would be perfect for the dressing, which adds to the flavor. The bacon was crispy, which is important.
Overall, I was not impressed and will most likely not be back.
Accommodating Gluten-Free