Went out for a lovely afternoon with friends from work. As a coeliac I rarely eat out however on this occasion there was a cheese plate that stated gluten free crackers! Great I thought!! Discussed with the guy who took my order & assured the plate was all gluten free! The waitress brought my order out & again I confirmed that the plate was gluten free & was reassured! So as I start eating the waitress rushes over to our table & calmly informs me that only 1/2 of the crackers are gluten free as the rest contain gluten!!! This made my blood boil!! Another waitress came out & spoke with me & offered to take the gluten crackers off my plate & give me more gluten free crackers! By this time the damage is done! I was informed I wasn’t entitled to a refund as the restaurant had done nothing wrong! I’m sorry but it is the restaurant that is wrong, I was sold what was not on the menu & was given the wrong information by the staff! My suggestion is that you amend the wording on the menu to say gluten free crackers available on request & ensure your customers receive what they order!! Finally whilst waiting to see the manager I received my refund!!
Very disappointing experience!!!
Lovely place to sit and eat, right next to the yachts - so make sure you sit outside.
Could do with more gluten free / dairy free options but overall quite nice. Priced a little high though, I guess you pay a little extra for the view.
Could not fault this cafe. It’s our favourite. The food is always exceptional, they cater to gluten free and vegan requirements without any hassle, the smoothies are delicious and the coffee is strong and packs a punch. The service is incredible, we always have the best interactions, loads of smiles and friendly chat, never a wait on food no matter how packed they are. Could not rave about this cafe more!! Do yourself a favour and stop in. The avo on rye is to die for
Took grandchildren for lunch, both enjoyed though salad was predominantly capsicum (& left uneaten by granddaughter), afraid she wasn't fussed on chips with her fish either. Grandson & I ate all of ours though
Went out of their way to cater for my tomato allergy & also gluten free (I had a hamburger)
Was easy for me to get there by bus
Loved the atmosphere in this cafe and all the beautiful art on the walls. Our large group was catered for with generous servings and dietary requirements (vegan, gluten free). Value for money and friendly staff. Good coffee too so the whole package.
