My favorite part of Five Guys is the fries! I also love that you have gluten free options. Today however I was very disappointed with my fries. They were old, over done, dry and barely warm. I think I will drive the extra miles to the Webster Square location from now on their fries are always dropped to order and I don't mind waiting an extra few minutes for hot delicious fries.
Here's the deal, you walk in and there are plenty of employees, but they will tell you they can't take your order, only online. The website will then say it's having difficulty, so you ask again in store and they help you by telling you to use the app. Customers walk in and get turned away, one after the other as you sign up for an account in the app. Then you order your food, but be careful, there is no place to mark any allergies. Be creative when naming your order for pickup, something like GLUTEN FREE GRAHAM OR DIE , ANYTHING to grab their attention. Then after you have succesfully ordered your food in the app, you can watch them make it without interacting with you at all. If they disregard the allergy, ask them to remake it as you watch, like an ordinary customer interaction you sought for to begin with.
Edit: the name trick doesn't work. It disregarded my chosen pickup name and used the name from registering my chipotle account, exactly what I need. Awful
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Hannah Fitzgerald
Itโs always so clean and everyone is very welcoming! They are helpful and always give great recommendations based on your needs. They are also gluten free friendly! All the best things wrapped into one๐๐ผ