Donatos Pizza

I'd like to leave a review that isn't favorable at the moment. I may rewrite it with a more positive experience later. Perhaps this will prompt a response from corporate, as I've tried contacting them once before but received no return call or email. To any customer considering ordering online, please be aware that their website isn't user-friendly by any standards. Our experiences, along with examples, have cost us money and led to disappointing meals. For instance, coupons have failed to load correctly on two different occasions. Also, the process to apply a coupon is a three-step process that sometimes gets deleted upon checkout, which is not easily done by any standards. On one occasion, the online ordering system changed our ingredients upon checkout, giving us cauliflower gluten-free crust (which is not something we wanted at all). When we informed the customer representative at the store that this wasn't what we ordered, they became defensive and kept repeating, "Well, this is what you ordered online." Honestly, as a paying customer for "high-end, expensive pizza," my only concern is returning home with the correct pizza for my wife and family. Needless to say, I haven't ordered pizza from there again. Today, my wife and I decided to give them another chance with a simple order—something that's pre-made and almost impossible to mess up unless we forget to check for the salad dressing. We ordered the Mediterranean Salad for a quick, light dinner. We did enjoy their blue cheese, chicken, cranberry, spinach, apple cider vinegar entrée salad. All I can say is, somehow, we got the short end of the stick again. I'm not suggesting anyone did anything on purpose, but we paid over $18.00 for two salads, and it seems whoever prepared these salads for sale(s) didn't include any blue cheese and replaced it with two soft slices of tomatos. I'm pretty sure the other ingredients were also pretty sparse. Mostly iceberg lettuce with four leaves of spinach and two thin slices of pre-cooked chicken. Something I have also battled with is getting a well done pizza crust. I have spoken to the store prior to ordering and I'm sure they attempted to make it "Well done". But floppy pizza crust isn't really well done.

Great pizza and caters to celiac disease!