Falls Pizza & Subs

I love the Pizza here. This past weekend we tried a traditional sausage and pepperoni and a gluten free pizza as well. The gluten free crust is really delicious! All the toppings are fresh. The owners are so kind and helpful. They even walked the pizza out to my car! I 10 out of 10 recommend giving them a try! Support your local businesses!

Was poisoned, not even a refund. Despite meticulously confirming our food allergies with the shift manager multiple times—before ordering, during the order, and even shelling out extra money online for a supposedly gluten-free pizza—We found ourselves poisoned. The sheer disarray and lack of professionalism in this situation were beyond belief, surpassing any standards and trumping all my past restaurant experiences. It's mind-boggling to fathom the extent of the chaos. Had our allergies been more severe, the consequences could have been dire, potentially leading to hospitalization. The manager, who confidently assured us of the restaurant's full gluten-free compliance, personally crafted a gluten-laden pizza for us. The repercussions of that negligent act have plagued us for days with relentless allergic reactions. Our attempts to seek resolution involved a frustrating game of phone tag between the store, their ordering app support, and various managers—all in pursuit of an elusive owner who seemed impossible to contact. To add to the absurdity, we discovered that the manager responsible for our ordeal had abruptly quit, leaving the store in disarray mid-shift and tossing her keys away. Miraculously, she "un-quit" a few days later and resumed her duties. Amidst this chaos, we were informed that a refund was out of the question because we had consumed some of the pizza—unaware that we were ingesting poison until the symptoms manifested. The entire saga embodies a level of incredulity that surpasses any reasonable expectation of customer service and safety