Finn's Fish House

My family and I went to Finn’s tonight and had a delicious meal. I had the crab legs and I specified GF. They were accommodating and served said there was a dedicated fryer. Service was quick enough for a Friday night and everyone was pleased with their meal.

I hate rating it this low because the chefs here consistently deserve 5 stars. However, the service here was absolutely terrible this time and I want management to see this. We ordered to go and when we got there today we learned that someone else had walked in, said they'd paid online, and walked out with our meals. The person at the front did not verify this resulting in these other individuals walking out with over $200 worth of food as we had not yet paid (we then later watched them return and request a refund because they received the wrong meals). They had to remake our meals, however when we got home and went through them, we discovered that the incompetent person who had taken out order had ignored correction and provided fried salmon instead of the wild salmon meal (which were 2 of the 6 orders we had placed)- also given a gluten allergy this was a serious issue. We then had to wait to have these meals remade, again. By the time we finally were able to sit and eat, 2 hours had passed since we originally went to get our food and all but the 2 salmon meals were cold. And then, just to top it all off, while eating, we discovered that they had also failed to recognize the nut allergy and put nuts on the salad. After all of that, honestly at least some of our bills should have been comped, but that was not offered. That worker cost this business literally hundreds of dollars today and failed to verify that allergy needs were properly met.

It seriously was a terrible experience. My partner and I were on vacation in Seaside & decided to eat dinner here. 1st terrible thing that happened, my partner and I were seated by the host and then no one ever came to take our orders after that. Mind you, it was a busy night but if that was going to be an issue for them than they should have said so. We patiently waited for 1 HOUR before I got up and asked the bartender if we can place a food and drink order with them. Maybe I should I said something to someone earlier but I didn't want to be a bother & literally every single person there looked slammed/busy. 2nd incident, we finally got our food about 30 minutes after we ordered and it wasn't great. I was so disappointed because I was starving at that point. I ordered a burger with a gluten free bun and I know must gluten free products have a weird texture, but I've become very accustom to it because all I eat is gluten free products. But this burger bun, was bland & dry and the burger was too so there really wasn't any good flavor between the two. I was upset & wanted to send the food back but we waited so long for it & because of how busy it was I didn't want to bother the busy staff. After about two bites of the burger I decided I would just eat the fries. I ate a couple to only to find a hair at the bottom of the fries. It was not mine, this hair was buried in with them. Needless to say we paid, didn't complain, & just left hungry. I advise going to the Twisted Fish next door.