Formby Hall Golf Resort & Spa

I've been a member of the health club for 2 years the staff do everything they can but there is poor management and no investment in the infrastructure. Everything is deteriorating, from leaking windows to broken and poorly maintained equipment. The management also don't seem to understand how to treat members to foster loyalty !! I'm recently bereaved - I asked if I could add my son to my membership for a month whilst he was staying with me temporarily, answer NO. I received a VIP spa day for my birthday and I asked if I could transfer the cost to a basic voucher to spend in the spa - I don't exactly feel like a cream tea and drinking prosecco right now but i could certainly benefit from a 2nd massage - answer NO. No flexibility, no empathy, no care for members. Good job there are such excellent yoga and pilates teachers because it's the only thing that keeps me as a paid member. Food in restaurant and bar is not great value for money and the choice for gluten free is limited .... All in all it's not worth the detour which is a great shame because with the right management the place could be amazing.

We visited for my sons 16th, we stayed in the loft rooms and they where amazing ! Highly recommend, my son and husband played a round of golf on the 9hole golf course and really enjoyed it ! Myself and daughter used the pool area. I wanted to leave a special mention to a member of staff I thought was so helpful and kind , all staff where , however the lady and I'm sorry I didn't get her name she was small lady with short hair and served us on the Tuesday afternoon and helped my daughter and I carry food and drinks outside to our table in the sun , I'm deaf and celiac , at breakfast the next morning I feel she went above and beyond to help me , and make sure I had a gluten free option and we didn't know breakfast finished at 10 , we only got down at 9:50 but the lady said it was fine ! So nice ! Thank you so much Formby golf and spa hotel !!