The one and two stars are wrong. Yes, the service is very casual, sometimes slow. Yes, they have a service charge on cards below $5. But they are ultimately friendly if you are and their breads are probably for now (in April 2016, and you can never say absolutely as no one knows everything and over years the situation can change) simply the best value in Tucson. Yes, better quality bread on average than the leading bread joint that everyone knows and most folks go to. I compare Rustic and Compagne, and it's no contest. I'll pay the extra $3 any day. Better ingredients make the difference. Baking skill and consistency maybe about the same as the other joint. And their gluten-free cakes and pastries are extremely good as well. Just make sure when you order them that you are very specific about gluten-free to avoid surprises.