Maru Sushi & Grill

I hate to leave a tepid review for a Kalamazoo restaurant since it's not easy to survive in this city, however, we have not had the best experiences here. I have celiac disease, so oftentimes sushi is a good solution for me, but this restaurant does not have any allergy information on the menu. None of our servers were too concerned with helping me navigate the menu. In fact, after needing a few minutes to look at the menu, our most recent server returned and said "have you been able to make any decisions yet?" We were next to the only people in the restaurant, and closing time was not soon. You might want to train your servers to say something like "are there any questions I could answer or could I make a suggestion?" Also, the service was dreadfully slow. This experience is quite the opposite of traditional sushi where you might order a roll or two and then order another piece or two, because getting your food the first time takes at least an hour. On all three occasions eating at Maru, we were there for 2.5-3 hours... Waiting with dirty dishes, waiting for the check, etc. On all three occasions, no gluten-free tamari was delivered so I sat there waiting for quite a while while other people ate. I ordered a salad, and it was not delivered with the appetizers and I had to ask for it after my dinner was delivered. It was pretty diminutive for $8. Most recently, I ordered one glass of wine and was never offered another over the 3 hours we were there. Overall the food was okay, but the changes made to the rolls to make them gluten-free generally made them very bland, and in terms of a sushi restaurant, the amount of seafood in the dishes was quite small. My husband was searching for crab in the rangoon dip. I see a lot of your reviews say the same thing regarding service, and I think you probably need to bring in someone to do some training. Also, please let your hostesses know that you do in fact have car seat swings, my friend asked and your hostess said that no you didn't, but then we looked at them in the corner the whole time lol.

This used to be the old furniture store and trackside records upstairs. I decided to try the newly remodeled place and it was so beautiful. Full of light, easy parking. The waitress was amazing and they made sure my celiac was tended too. They wiped down everything so I did not have a breakout. The food is very good and service is top notch.