Olive Garden Italian Restaurant

Last night was the 1st time trying the new Statesville resturant and we had an underwhelming experience after looking forward to Statesville finally getting a new resturant. My wife has allergies to onions and after telling the waiter that, he had to bring the manger over to discuss as that is some type of rule. We ordered an appetizer that never came. As soon as the salad came our food got delivered before we even got any salad out of the bowl. One of the mangers had brought out the allergy dish for my wife and said here is your Gluten Free dish. We said gluten free....it is supposed to be Onion free and she said she wasn't sure about if it was or just was Gluten Free. When we said we literally just got the salad and now the food is here she was very rude and took back the allergy plate. I went and got the first manager that came over originally that took our order and explained the situation and the experience with the other manager and she was like we are so sorry and she would look into the allergy plate that was taken back. We also told her that we just got the salad and the food came with it and no breadsticks had even been brought or our appetizer. She said our appetizer would be paid by them and if we wanted a dessert we could have one for free. Our appetizer never came throughout the whole meal and the manager never came back to check on us or to make sure anything was better. This place has all these trainers and other management helping train and this is the service and training they are providing. I have been to several Olive Gardens over the years and have never had one not bring out and bradsticks, much less not with the salad. A very underwhelming experience. There are 3 current top notch Italian restaurants in Statesville and now this new one comes to our city and this was not a smart business move in how you treat customers knowing you are competing with other very good Italian resturants. Previously when I wanted Olive Garden I would just drive up the road to Hickory and looks like that is what I would do going forward as well. I want to support our city who finally got a new resturant as I grew up here but we shouldn't be treated as if we went to McDonalds

Amazing atmosphere, wonderful staff all around. They handled my wife's gluten allergy with respect and care from server staff to management to kitchen.